top of page

Website Must Haves For Every Small Business

When it comes to building a website, there are many factors to consider beyond simply creating a visually appealing design. A website needs to be functional, intuitive, and informative, all while reflecting the personality and values of your brand. Here are six key website features that you shouldn't ignore if you want to create a successful online presence.

Website Contact Form

A contact form is a must-have feature for any website, allowing visitors to easily get in touch with you. It's important to make sure that the contact form is easy to find, easy to fill out, and actually sends the message to your inbox. You can use form plugins to add features like CAPTCHA or anti-spam measures to reduce the risk of receiving spam. In addition to a basic contact form, you may also want to consider including specific forms for things like scheduling appointments or booking services.

Confirmation Pages

After a visitor submits a form or makes a purchase, it's essential to have a confirmation page. This page confirms that the action has been completed successfully and provides the next steps. The confirmation page can also include opportunities to upsell or cross-sell other products or services. A good confirmation page can help keep visitors on the site and can lead to further engagement and more conversions.

Contact Information

It's important to include your contact information on your website, especially your phone number and email address. This not only gives your visitors a way to get in touch with you, but it also adds legitimacy to your website. Additionally, you can consider adding a Google Maps widget to show your business location. Including a physical address and a map helps to establish trust with visitors, especially for local businesses.

UX (User Experience)

A positive user experience is crucial for keeping visitors engaged and turning them into customers. A website that is easy to navigate and visually appealing can make all the difference. Ensure that your website is mobile-friendly, has a fast loading time, and is easy to navigate. It's important to make sure your website is intuitive and easy to use, and to avoid cluttered pages and difficult-to-read text. Consider using heat maps and analytics to identify which pages your visitors spend the most time on and optimize those pages for maximum impact.

The Upsell

The upsell is a feature that encourages customers to buy additional products or services. It can be done through product bundles, personalized recommendations, or special offers. Upselling can help increase sales and revenue, but it's important to keep the upsell relevant to the customer's needs and interests. It's also important to avoid being too pushy or aggressive. Offering additional services or products as a value-add can also help establish trust with customers.

Brand Personality

Your website is a reflection of your brand, so it's important to make sure that the personality of your brand is evident in the design and content. This can be done through the use of colors, fonts, imagery, and tone of voice. It's important to create a consistent brand message across all platforms, including social media, email marketing, and advertising. Your website is an extension of your brand and should reflect the values and personality of your business.

A successful website requires more than just an attractive design. It should be functional, easy to use, and reflect the personality and values of your brand. By including the above features on your website, you can create a positive user experience, build trust with your audience, and ultimately increase sales and revenue. Whether you're building a website for a local business, an e-commerce store, or a personal blog, these website features should not be ignored. Incorporate them into your website and watch your online presence flourish.

Want to learn more about creating a website for your business? Let's chat.


bottom of page